Lockmann Krane Technology Innovation

Managed Support

When it comes to the technology that supports your business, nobody likes surprises. Not end-users like you, and not technology service providers like Lockmann Krane. Technology problems create emergency situations where saved data may be jeopardized and normal system function is interrupted - neither of which is good for the productivity of your business. While there is no shortage of horror stories about businesses affected by technology malfunction, your business doesn't have to be one of them. The solution is Managed Support from Lockmann Krane.

Instead of treating technology issues after they turn problematic, Managed Support allows Lockmann Krane to identify and solve potential technology issues before the real problems occur. This proactive approach to technology management represents cutting edge thinking within the IT community.

Managed Support works by enabling a new technology from Lockmann Krane to automatically monitor a business' complete IT infrastructure. The Managed Support system checks the status and performance of workstations, databases, servers and more over 250 times each day. If the system detects anything out of the ordinary, it automatically alerts a Lockmann Krane specialist to find out more. With Managed Support, potential technology issues can be corrected from a secure remote location within minutes, well before system performance is affected.

Lockmann Krane Offers 3 Levels of Managed Support

In-Sight

• Starter package for companies with a small-scale technology infrastructure looking to make an initial support investment
• Provides basic system monitoring
• Customer receives preferred rate for necessary service visits

Fore-Sight

• Package for companies with a moderate-scale technology infrastructure seeking proactive support
• Provides standard system monitoring and corrective action service
• Customer receives preferred rate for a large number of service visits

Fore-Sight Premium

• Monthly fee based on scope of service
• Fully custom package for companies with vital systems looking to aggressively safeguard their substantial technology infrastructures
• Provides comprehensive system monitoring, service attention and more, all customer tailored to client's needs

No matter what role technology plays in your business, you use it because it works. Managed Support from Lockmann Krane helps you keep it that way. Talk to your Lockmann Krane representative today about how Managed Support can work for your business.